Hazelvalley Family Practice

Total Triage - Important Patient Information

✅ Following government guidance, we’re now using Total Triage to get you the right care faster. The quickest way to request an appointment is online.

➡️ Please use our online consultation service using the 'Contact us online' link to request a GP appointment, making sure you provide clear details. Our duty doctor will review your request and arrange the most appropriate appointment.

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Passion for Excellence, Compassion for People.

Welcome to the Hazelvalley Family Practice website. Here, you will find a wide range of information about the healthcare services available to you ℹ️.

Our surgery’s ground floor has been designed to ensure accessible entry to consultation rooms and toilet facilities. If you are unable to enter via the front door, please contact reception on 01706 335353, and a member of our team will open the gates to the rear ramp entrance for easier access ♿️.

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Online Services

Appointments

To request a GP appointment, please use our online consultation service and provide as much detail as possible regarding your symptoms or concerns 📝.

In addition to appointments at the practice, GP, Advanced Nurse Practitioner (ANP), nurse, and healthcare assistant appointments are available through the Extended Access Service at Rossendale Health Centre and Bacup Health Centre. These appointments are offered every evening and on Saturdays to support patients who require more flexible access ⏰.

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💊 Ordering Repeat Prescriptions: Convenient Options for You

If you are prescribed long-term medication, we offer several convenient methods for requesting your repeat prescriptions to ensure you receive your medication safely and on time 📦.

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To request a telephone or online consultation, please use our online consultation service 📱.

Please provide as much information as possible to help the clinician make an informed and safe decision regarding your care 📝.

If you do not have internet access at home, you may book an appointment using our iPad at reception.
If you experience any difficulties, a member of our reception team will be happy to assist you.

Opening Times

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GP OOH

If you need urgent care when we are closed, please get in touch with NHS 111. East Lancashire Medical Services provides GP out-of-hours services. In a medical emergency, please call 999.

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Have Your Say

PPG

Join our patient participation group and have your say in the NHS ✅

NHS Friends and Family

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Patient Survery

Click here to complete the survey and help us continue to improve the service that we offer.

Register for Online Services

Our practice now offers a wide range of digital services through our website. Patients can register to gain access 💾

Facebook

Register with our Facebook page and stay updated with what is happening in the practice and the NHS.

Doctors working together

We are nine General Practices in Rossendale collaborating with local primary care and community organisations to improve patient access to healthcare.

East Lancashire Alliance

The East Lancashire Alliance, formed by nine PCN clinical directors, supports General Practice and ensures the sustainability and resilience of primary care.

BMA Action

The GP doctors at Hazelvalley support action by the BMA to get better funding for primary care.
However, please be assured that we have not reduced the number of appointments we provide.

BMA
Page last reviewed: 20 November 2025
Page created: 11 May 2021